Dear Magic Carpets customers,
A lot has changed in the world during the past few months. As we navigate through the changes and challenges we face, our sympathies are first and foremost with the people affected by this devastating health crisis. We wholeheartedly hope you and your dear ones are of best health.
Your Orders Online
As a business operating from Spain, Magic Carpets was briefly affected during the past months of March and April. This did not stop us from continuing online deliveries, but rather meant that some of the deliveries were slow to reach their destination for reasons that were beyond our control. Luckily as the month of May drew to a close, we have seen our shipping services return back to their speedy normal. Rest assured that if you order from MagicCarpets.online, your items will be shipped on the day and you will receive a parcel tracking number as usual.
The Physical Stores
Both of our physical stores are open now and operate in accordance to the health guidelines. This means respecting distances, having Personal Protective Equipment and disinfectant gel for our customers. Feel free to come by or give us a call on the usual landline or through Telegram, WhatsApp and Signal on our mobile contact number.
Or if you prefer sending an email get in touch at [email protected] as usual.
We’re Glad to Announce
We’ve also been working to improve your online shopping experience. Here are some of the improvements you will find currently or deployed within the coming weeks:
- Finding rugs by colour shade.
- Adding our world unique collection of round carpets. They are extremely rare to find!
- Nomad, patchwork and custom sized rugs are on their way to the online catalogue.
- State of the art colour fidelity for images captures made by a professional photographer.
- Added many more payment options.
Feel free to give us feedback at any point, or to get in touch for any enquiries that you may have. If you have something in mind, but you cannot find it in the online store, it is highly likely that we do have the carpet you are looking for, just not yet listed online. So reach out to us and we will find the perfect carpet you are looking for.
Finally, from the whole team at Magic Carpets, we send you best wishes during this complicated period. There is not a doubt in our minds and hearts that we’ll get through this together!